I have question/s about a piece I'm interested in, but am afraid I'll be obligated to purchase it if I take your time to ask.
Please ask. I want you to feel happy and empowered. A core value in this business is honoring that different people resonate with different items. How can you know if I've failed to provide you with all the information you need?
When will I receive my jewelry?
My goal is for you to have your new jewelry in hand (or ON hand, neck, ear, wrist) as soon as possible. I make every attempt to get orders to the post office within 48 hours. (Obviously, made to order pieces will take longer - up to two weeks.) However, due to the nature of being a solo entrepreneur juggling a lot of factors, the official processing time for orders is 3-5 business days. After that, delivery time within the United States is typically 3-7 days, and 10-15 business days internationally. Please keep in mind that during the holidays or limited edition launches this time may vary. See the full shipping policy here.
Do you ship internationally?
Sure do! International buyers are responsible for any duty or custom fees that may apply. And of course I can't be responsible for any delays due to the international customs and transit processes. (We all know how that can go!)
Is shipping free?
Yes, it is, for domestic (US) orders over $100.
Do you offer gift cards?
Yes! Find them under the drop down "Shop" menu.
Do you offer layaway?
Even better, you can easily purchase items through an outside installment payment service at checkout and get your items right away. These are no interest loans if paid on time (just don't be late!).
What if I want to cancel or return my jewelry after I order it?
I have a five-day return policy, which means you have five days after receiving your item to request a return.
I do not accept returns on sale items or gift cards.
See the full Refund Policy and instructions for returns here.
What if the item is damaged?
Please inspect your order as soon as you receive it and contact me immediately if the item is defective, damaged or if you received the wrong item, so that I can evaluate the issue and make it right.
Do you make custom pieces?
My jewelry-making is a process of feeling my way through the creation of a piece, listening for what wants to happen. What results is likely to be pleasing to some people, not to others. I've found that trying to fulfill a someone else's expectations can stunt my creative process. So some custom pieces I will say a flat-out "no" to, and may be able to offer you a recommendation of another metalsmith to work with in creating your dream piece.
That said, sometimes creating in partnership with someone can sometimes be really fun! If you have an idea you want to check out with me or would like to request a modification or riff off of a piece I've created, please do be in touch! I want to help you get exactly what you want.
How do I know what size ring I should order?
Here's a great article and tools for determining your ring size. Please keep in mind that band-style rings, where the top sits higher on your finger, into the padded area, will require a larger size.
Are you able to resize rings? What about necklace chains?
I'm unable to resize most rings, including all "cigar band" style rings. However, please be in touch if you have a question about a specific ring. Resizing charge after purchase is $50-100.
I don't resize necklace chains, but can create a custom chain for you from the selection of chain I have on hand at the time (or, if you're patient, from any chain I'm able to source from my suppliers). If you want to make a chain shorter, in most cases I can walk you through doing that easily yourself.
My wrists are larger or smaller than average. Can you accommodate me?
In many cases, yes. Please contact me.
How do I need to take care of my new jewelry?
Each piece of jewelry I create has its own requirements. Many jewelry designers have long lists of care instructions. I have never been easy on my own jewelry (made by myself or others) and the jewelry I make tends not to be too fussy in that way. The patina and glow that come from regular wear add to the character of a piece. That said, here are some good things to know:
- "They" say that stones - soft stones, especially (turquoise, opal, pearls, etc.) - are not to be exposed to chemicals, or in some cases, even submerged in water. Personally, I wear both these stones and others regularly, and I'm not easy on them! I've never had an issue. Be smart (no harsh chemicals and abrasives, etc.) and proceed at your own pace.
- In the finishing steps, I add an oxidizing (darkening) patina to most of my sterling silver pieces. Additionally, your own regular wear will add it's own flavor to this. Sterling silver does tarnish, and even with the patina, may be happy with a nice shine-up. I include my favorite polishing cloth with every order. To reduce tarnish, store your jewelry in an airtight ziplock baggie.